Call Center Service
Communication Bridge in Medical Tourism
Success in medical tourism is achieved through effective communication and quick response ability. At NIXIMED, we respond quickly and effectively to increasing customer demands after advertising with our multilingual, professional team. Our staff is specialized in at least one foreign language, selected in accordance with international market needs. Our agency’s Call Center services allow you to promote your healthcare services on a global scale and communicate effectively with your patients, thus saving your doctors time and increasing their interactions with patients. Our aim is to maximize the satisfaction of both our clinics and our customers by providing a reliable and effective call center service.
Highlights of Our Call Center Service
These features highlight the key benefits of your call center service and show how it is designed to increase the efficiency of your clinic operations and communicate effectively with patients.
Multilingual Support
Our call center provides service in six different languages, allowing you to reach your global patient base without any problems. By overcoming language barriers, we provide quality service to every patient.
Personnel Trained in Health Communication
Our team is specially trained in healthcare communication and has the knowledge and skills to correctly understand and effectively respond to each patient request.
24/7 Uninterrupted Service
Your patients' needs know no time or space; That's why our call center is at your service every day of the week, every hour of the day.
Use of Advanced Technology
Equipped with the latest call center technologies, our service manages each call efficiently and effectively, providing valuable insights to continuously improve service quality.
Our Call Center Service Process
These steps clearly demonstrate the patient-centered process of your call center service, highlighting how each stage is handled with professionalism and care.
First Contact
After the patient information comes to us, the person in our call center who specializes in that language reaches the patient quickly, depending on the language the patient speaks.
Understanding Patient Needs
Our professional team listens carefully to the patient’s needs, questions, or appointment requests and documents them accurately.
Information and Assistance
Based on the patient’s query, detailed information is provided on topics such as treatment options, clinic details, or appointment scheduling.
Approval and Tracking
If an appointment has been arranged or special follow-up is required, all details are confirmed with the patient.
Post-Call Support and Feedback
After the call, patients can receive additional support or provide feedback about the service.
Benefits of Our Call Center Services
Increased Patient Satisfaction
Thanks to multilingual support and our trained communicators, every patient feels understood and valued, significantly increasing patient satisfaction and loyalty.
Global Patient Access
By overcoming language barriers, we expand your clinic’s reach to international patients, thus expanding your global footprint.
Operational Efficiency
We take the burden of patient communication on our shoulders so that your staff can focus on in-clinic services.
Customizable Solutions
We customize our call center solutions to address the unique needs of each clinic.
Professional Representation
Our team represents your practice in a professional and knowledgeable manner to every caller.